Privacy Policy

01Who We Are

ELM Hair & Beauty is a hair and beauty salon based at Unit 2, Chapter Court, 5 Queen St, Wrexham LL11 1AP. For any questions about this policy, contact us at 01978 263590, by email at [email protected], or by visiting the salon.

02Information We Collect

We may collect the following information when you interact with our website or services:

• Contact information you provide via our contact form, including name, email address, and phone number.
• Appointment details when you book via our online booking partner.
• Information you choose to share in messages or during your visit (e.g. hair history, allergies).
• Technical data such as IP address, browser type, and pages visited, collected automatically through cookies and analytics tools.

03How We Use Your Information

We use your information to:

• Respond to enquiries and requests.
• Manage your bookings and appointments.
• Provide and improve our services.
• Maintain the security and functionality of our website.
• Comply with legal obligations.

04Legal Basis for Processing

We process your data on the following lawful bases:

• Consent: when you submit our contact form or accept cookies.
• Contract: when you book and receive a service from us.
• Legitimate interest: to maintain and improve our website and operations.
• Legal obligation: to comply with applicable law.

05Sharing Your Information

We do not sell your personal data. We may share information with trusted third parties only where necessary, including:

• Our online booking platform.
• Form submission services that deliver enquiries to our email.
• Google (Maps embed) and Trustindex (reviews display).
• Authorities, where required by law.

06How Long We Keep Your Data

We only retain personal data for as long as necessary to fulfil the purpose for which it was collected, or as required by law. Enquiries are typically held for up to 2 years, and client records for up to 7 years for tax and accounting purposes.

07Cookies

Our website uses cookies to ensure the site functions properly and to understand how visitors use it. You can manage or disable cookies at any time through your browser settings. Full details are set out in our Cookie Policy.

08Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your data ("right to be forgotten").
• Restrict or object to the processing of your data.
• Withdraw consent at any time.
• Lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

09Data Security

We take reasonable steps to protect your personal data from unauthorised access, alteration, disclosure, or destruction. However, no transmission over the internet is entirely secure, and we cannot guarantee absolute security.

10Children

Our services are not directed at children under 16. We do not knowingly collect data from children without parental consent.

11Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be reflected on this page with a revised "Last updated" date.

12Contact

For any questions or requests regarding your personal data, please contact us at 01978 263590, by email at [email protected], or visit us at Unit 2, Chapter Court, 5 Queen St, Wrexham LL11 1AP.